For customer support, success, and 24/7 operations teams

The night shift is hard enough. The screen should not make it harder.

ScreenMercy warms your team's screens through the overnight hours and clears them by morning, tuned to each agent's real horizon. It is a quiet, fleet-wide way to ease the strain of long screen-bound shifts, with nothing for agents to set up and nothing leaving their devices.

Privacy-first. Zero telemetry. No agent monitoring. Deploys fleet-wide via MDM.

The problem

Long shifts on a bright screen quietly erode accuracy

Support and operations teams spend entire shifts locked to a screen, and a meaningful share of that time runs past sunset and deep into the night. The science here is not subtle. Night-shift work raises the risk of errors by about 28 percent compared to day shifts, and cognitive performance, working memory, sustained attention, and reaction time all decline measurably by the end of a shift (Journal of Circadian Rhythms). A meta-analysis of shift workers found significantly worse processing speed, working memory, and visual attention than non-shift peers (BMJ Occupational and Environmental Medicine).

For a support floor, that shows up exactly where leaders watch: handle time, first-contact resolution, data-entry accuracy, and quality scores.

The solution

A calmer screen for every hour your floor is staffed

ScreenMercy reads the real position of the sun above each agent's location and warms their display through the evening and overnight hours, then clears it as morning comes. There is no schedule to manage and nothing for agents to configure. It runs quietly in the menu bar and asks for nothing.

The value

Cheaper than the cost of one tired mistake

Support teams run on thin margins and high seat counts, so per-seat cost matters. ScreenMercy runs roughly $16 to $24 per seat per year, and less at volume. Against the documented cost of fatigue-driven errors, rework, and attrition on a support floor, that is a rounding error. It is also a visible, no-effort signal of care for a workforce that often feels overlooked, which matters when agent attrition is one of your largest hidden costs.

Burnout and fatigue are among the biggest drivers of support attrition and quality loss. A low-cost, zero-effort comfort tool is a rare lever you can pull across the entire floor at once.

Trust and privacy

A team tool with no agent surveillance

ScreenMercy makes zero outbound network calls and collects no data about your agents. There is no dashboard, no productivity tracking, no account. In a function where monitoring tools are everywhere, this is one your team can welcome rather than resent.

Pricing

Per-seat pricing built for large floors.