Last updated 2026-05-12

Refunds

The short version: within 60 days of your purchase or renewal, email us and you'll get a full refund. No questions, no checklist, no interrogation.

The free version of Screen Mercy is fully functional, so most people have already lived with the app for a while before paying for Pro. The 60-day window is for the cases where you hadn't, where Pro turned out not to fit your workflow, or where the charge looked unfamiliar on a statement and you just want it gone.

How to request a refund

Email support@screenmercy.com from the address you used at checkout. Include either:

• The order number or receipt from your Stripe email, or
• The license id (the SM-PROD-… string) from your license-delivery email.

Either one is enough to find your purchase. You do not need to give a reason. You can if you want, and a one-line "didn't fit my workflow" helps us decide what to build next, but it is not a condition for the refund.

What's covered

• New Pro purchases. Full refund within 60 days of the original purchase date.
• Renewals. Full refund within 60 days of the renewal payment. The renewal extension is rolled back, and your prior update window is restored.
• Duplicate purchases. If you accidentally bought twice, for example by submitting the checkout form a second time, we'll refund the duplicate at any time, even after 60 days.

What isn't covered

• Purchases older than 60 days are outside the standard refund window. We may make exceptions case by case if something was genuinely broken on our end and we couldn't fix it for you.
• Repeat refund-and-rebuy patterns on the same email or card. We reserve the right to decline a second refund where the pattern looks like the policy is being used as a free rolling license rather than a goodwill backstop.
• Chargebacks issued before contacting us. If you dispute the charge with your card issuer instead of emailing us first, your bank takes over the timeline and we lose the ability to fast-track the refund. We'd much rather just sort it out directly. (See "Chargebacks" below.)

Timing

We process the refund through Stripe within one business day of confirming your request. The funds typically reappear on your statement within 5 to 10 business days, depending on your bank or card network. If a refund hasn't shown up after 10 business days, write back and we'll forward you the Stripe refund record so you can hand it straight to your bank.

What happens to the license

When we refund you, we mark the license as revoked on our server, which blocks any new device activations of that key. But an activated copy never re-checks with us after that first activation (it doesn't phone home), so the copy you already installed keeps running with the Pro features unlocked until you remove the license yourself. We ask refunded customers to remove their license from Screen Mercy → License… after the refund clears, on the honor system. We do not push a remote-disable update, and we will not degrade your installed copy.

EU and UK consumer rights

Customers in the EU and UK have a statutory 14-day right of withdrawal for online purchases of digital content. Our 60-day policy is more generous, so you should usually rely on it. If you'd specifically prefer to invoke your statutory right, say so in your email and we'll process it under that framework instead. Either way, you get the same refund.

Chargebacks

A chargeback is the path you take when a merchant won't talk to you. Please don't make us that merchant. Email support@screenmercy.com first and we'll resolve it the same business day in almost every case. If you do file a chargeback before contacting us, we'll provide Stripe with the purchase record (timestamp, email, IP, license id) and let the dispute play out. We will not blacklist you, and we will not send a debt collector after a refund we'd have given you anyway.

Contact

support@screenmercy.com. A real human reads every message. The same one who built the app.